In 2018, Västtrafik selected Techstep to deliver part of a mobile ticketing solution and streamlined experience. Techstep offers mobility hardware and software and IT lifecycle solutions that are enabling businesses throughout the Nordics to smartly and sustainably adapt to a changing world.
Techstep’s devices are tailored to Sweden’s broad climate and offer superior durability at a significantly lower cost than other ruggedized solutions. Moreover, their user-friendly mobile devices are equipped with cutting-edge technology that keeps users connected to the new generation ticketing system governed by Samtrafiken, the Swedish public transport authority.
- There was a need to read Aztec barcodes with a large data size with binary output, something few software scanners were able to do with decent performance
- We researched the barcode reading software market and discovered that Code Corporation’s CortexDecoder® was a perfect match—it paired the right solution with the right pricing model
Västtrafik’s steadfast commitment to sustainability is evident in its customer service policies; the firm will compensate riders who are more than 20 minutes late by 50 percent of the ticket price. While a seemingly small amount, it is an incredible display of Västtrafik’s confidence in their systems (like ticketing) and suppliers (like Techstep). Västtrafik’s operations encompass a fleet of 1 857 buses, 101 trains, 263 trams, and 36 boats that provide 947 000 trips over 47 500 miles (nearly 12 times around the world) every day. As such, minor delays could prove quite costly—not only to Västtrafik but to the public’s perception of public transit and, therefore, public transit’s pivotal role in reducing Sweden’s emissions.
Given this enormous responsibility, it’s apparent why Västtrafik counts on Techstep’s turnkey mobility solutions for data capture and real-time access to crucial data. Every ticket successfully scanned on a mobile screen equates to one less car trip, bringing Sweden closer to its 2030 sustainability goals.