Västtrafik’s steadfast commitment to sustainability is evident in its customer service policies; the firm will compensate riders who are more than 20 minutes late by 50% of the ticket price. While a seemingly small amount, it is an incredible display of Västtrafik’s confidence in their systems (like ticketing) and suppliers (like Techstep). Västtrafik’s operations encompass a fleet of 1,857 buses, 101 trains, 263 trams, and 36 boats that provide 947,000 trips over 47,500 miles (nearly 12 times around the world) every day. As such, minor delays could prove quite costly—not only to Västtrafik but to the public’s perception of public transit and, therefore, public transit’s pivotal role in reducing Sweden’s emissions.
Given this enormous responsibility, it’s apparent why Västtrafik counts on Techstep’s turnkey mobility solutions for data capture and real-time access to crucial data. Every ticket successfully scanned on a mobile screen equates to one less car trip, bringing Sweden closer to its 2030 sustainability goals.