May 2026 | Industry Recognition | Managed Mobility Services
Techstep continues to build on its established market footprint. As an organisation, we currently manage 3.3 million devices across Europe and maintain strategic partnerships with Apple, Samsung, Google Android, and others, focusing heavily on the mission-critical and frontline sector.
From our perspective, the Gartner Market Guide is one of the most useful reference points available to enterprises evaluating how to manage, secure, and scale their mobile device fleet, and this recognition highlights our alignment with modern enterprise needs.
What is the Gartner Market Guide for Managed Mobility Services?
Gartner defines the managed mobility services (MMS) market as a set of bundled, vendor-provided IT services, outsourced business process services, software-as-a-service, and managed services, commonly aimed at enterprises’ IT and procurement teams. These life cycle services typically include procuring, provisioning, activating, kitting, shipping, managing, securing, supporting and decommissioning mobile devices. A mobile device fleet here comprises smartphones, tablets and/or ruggedised devices.
MMS services can be applied to both corporate-liable and individual-liable devices. We believe that, unlike the Magic Quadrant, which positions vendors on a competitive grid, the Market Guide is a curated selection. It features providers that have the necessary capabilities and sufficient market presence to support informed enterprise decision-making.
Key trends shaping managed mobility in 2026
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User sentiment is prioritised, with XLAs sometimes weighted up to 70% of customer health scores and “Pulse Surveys” capturing real-time feedback.
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Automated sentiment analysis, including AI meeting attendants and call recording, updates customer health dashboards and identifies friction points for proactive recovery.
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Artificial intelligence is transforming MMS from manual, reactive processes to proactive and predictive, intelligent operations. AI streamlines financial workflows by automating invoice processing, cost categorisation, error detection, and tariff optimisation.
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Providers offer increasingly comprehensive sustainability reporting and tracking, providing clients with tools to meet their ESG objectives.
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The integration of sustainability into core operations, such as device life cycle management and supply chain transparency, is becoming a standard expectation across the industry.
Read the full report here (Accessible to Gartner subscribers only)
Our take: why this matters for European enterprises
In our view, the Gartner Market Guide functions as a practical shortlist for buyers — a way to identify which providers are worth evaluating seriously. For European organisations navigating regulatory complexity, sector-specific requirements, or the growing need for sovereign mobile security, we believe Techstep's inclusion is a meaningful signal from an independent source.
Is your device fleet driving productivity or holding you back?
Modernize your mobile operations with a partner that understands the shift toward employee-centric, secure, and sustainable mobility. Explore Techstep’s Managed Mobility Services today.
Source: Gartner Report, Market Guide for Managed Mobility Services, Global, By Katja Ruud, Matt Baldino, May 2026.
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