The core of the new digital work tools became an application that guided and assisted the technician in gathering all the relevant data needed more efficiently. Additionally, a web portal was developed for work planning, administration, and reporting, along with integration with SAP for reading and updating data. One of the key success factors in building an efficient assignment and fieldwork application is to listen to experienced technicians who have practical knowledge from the field. For example, field technicians often encountered incorrect information regarding customer installations, resulting in manual work to update the system. This issue was identified and resolved by implementing an intuitive self-healing feature, allowing technicians to update customer installation parameters directly from the field.
The result was a comprehensive solution comprising an Android device equipped with a dedicated app for field technicians, as well as a web portal for planning, work distribution, and data viewing or performance analysis. The entire solution is provided as a service, encompassing hosting, connectivity, support, and management of device hardware and operating system.