Maxbo, one of Norway’s largest building suppliers had been using mobile computers for several years, but a few problems had made the employees resistant to use them. First of all, the WiFi coverage was insufficient in the large stores, causing the mobile computers to lose the connection to the network in the middle of an order.
In addition, the mobile computers had become a burden to Maxbo’s IT department. Devices that needed repair turned into time-consuming problems with too many steps to get a damaged device serviced or replaced.
For this reason, many workers thought it was easier to simply use pen and paper – even though it was less efficient and resulted in lower quality with more picking errors, communication failures, and shrinkage.
After learning about us from one of its suppliers, Maxbo contracted us to create a more stable and flexible solution, with the ultimate goal of increasing the number of orders submitted from a mobile computer.