Endless possibilities create scalability challenges
In an era of rapid technological advancements and digitalisation, mobile technology has become a cornerstone for modernising and enhancing the efficiency of public sector services across various domains. From healthcare and education to transportation and administration, the benefits of embracing digital transformation open new ways of working in many areas of the complex public sector.
While we in the Nordic countries are renowned for our high standard of living, robust welfare systems, and advanced technological infrastructure, we too face challenges in adopting mobile technology and digitalisation within our large and diverse public sector. Political ambition supporting new digital ways of working is clearly expressed, and digital initiatives are emerging everywhere in the public sector.
However, there is a broad set of challenges spanning from user acceptance, privacy and security concerns to basic logistics and sustainability challenges in supplying mobile technology devices to thousands of workers. The public sector needs to address these challenges and implement a robust and secure infrastructure, ensuring efficient ways for digital tools to reach the end-users and enabling new ways of working at scale.
New digital tech can assist in many aspects of the complex world of public administration. However, the lack of a solid foundation for the initiative to run on creates scalability challenges. Public administration must assign focus to the “less” cool stuff needed to support digitalisation efforts, such as processes for technology lifecycle management, management of mobile operating systems, and security. As critical workloads go digital, all surrounding supporting technologies must work in harmony to mitigate risks of downtime and production hiccups.
“Digitalising public services with mobile technology enhances efficiency and citizen engagement, fostering a future where governments are more secure, responsive, transparent, and adaptive to public needs.“
Ted Sjöbäck
Responsible, Public Sector Sweden
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Public sector can buy mobile devices differently
We are very happy to be one of the suppliers in Kammarkollegiet's new framework agreement for purchasing mobile phones in Sweden and DFØ's equivalent agreement in Norway. Both agreements give public sector customers the opportunity to procure mobile devices and services related to the management of mobile devices.
5.
You keep dreaming about the future
Last but not least, for successful digitalisation, take a moment to dream about the future. This is a key step to thinking outside the box, inspiring creativity, and setting ambitious goals. It aligns our efforts today towards a shared vision. In the world of digitalisation, dreaming isn't just a nice addition; it's what propels us toward a future where technology doesn't just meet expectations but goes above and beyond.
Customer Case: Mesta
Mesta has been on a yearlong digitalisation journey, aiming to proactively foster a more sustainable operation throughout their entire organisation. Mesta's decision to partner with Techstep as their provider of smarter mobile technology is grounded in a longstanding, successful, and mutually beneficial relationship.
The chosen hardware for this solution was tablets from Samsung, which ensured reliability and efficiency. The tablets were prepared at the distributor and resulted in a truly zero-touch experience for the end user. To support the Samsung tablets, we implemented our Essentials MDM and Managed Kiosk solutions, which is Techstep’s own software for mobile device management.
Customer Case: Wåab
Waxholmsbolaget came to us with the need to be able to sell tickets in a quicker and more efficient way than they currently did.
Together we designed a robust, scalable solution ready to handle the future. The solution features a new sales flow specific for Waxholmsbolaget, including paper ticket sales, sales to the SL-card, new receipts. Along with this we also implemented a messaging service that integrated with their backend system. This enabled them to push out urgent notifications and business related information to Waxholmsbolaget users. We topped it of with a rugged tablet from the Samsung Galaxy Enterprise Edition series and designed a whole new look and feel for the app unique to Waxholmsbolaget users.
